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existing approaches to automation of business-processes are analysed; prospects of introducing information technologies in commercial activity are opened; features of complex introduction of information technologies are revealed; the basic stages and problems of introduction of information technologies are established; directions of work on perfection of commercial activity of limited company "Cafe Konditerskaya" on the basis of complex introduction of information technologies are determined.

The explanatory note contains 106 pages, 8 tables, 22 figures.

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2011 www.dissers.ru -

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